Policies

We are delighted to have you stay with us! To assure all guests have a comfortable and pleasant stay at the Inn, we ask you to be respectful of the following guidelines:

 

Arrival/Departure

 

Check in time arranged with Innkeepers

Checkout time is 11:00 A.M.

 

Reservations/Cancellations

 

Two-night minimum

Reservations confirmed by prepayment of first night’s stay

Cancellations accepted and refunds given, if made at least ten (10) days prior to scheduled arrival date

($10.00 cancellation fee will apply)

Check with Innkeepers

 

Transportation

 

Arrangements can be made with Innkeepers for transportation from the Louisville International airport, Churchill Down, etc. We will gladly assist you with transportation arrangements upon request.

 

Environment

 

Guests are welcome to use the gathering room TV. However, we ask that the volume be maintained at a comfortable listening level and that use be limited to between 8 am and 10 pm. (Since sleeping patterns vary, we ask that everyone be mindful of keeping all noise to a minimum between the hours of 10 pm and 8 am.)

 

CCI is a pet-free and smoke-free environment. (If you wish to smoke, please do so outside at a distance from windows and doors and other nonsmoking guests. We also ask that you properly dispose of your cigarette butts; the yard and driveway are not considered proper disposal areas. The Innkeepers would be happy to provide an ashtray for cigarette disposal.)

 

Both fireplaces are to be utilized only by the innkeepers.

 

The heating and air system for the Inn is zoned for specific areas. Please check with the Innkeepers if temperature changes are desired.

 

The use of the kitchen for guests is limited due to health department regulations. However, feel free to obtain water and ice from the refrigerator. (Please be mindful of putting glasses on furniture without appropriate protection from moisture accumulation. Each room is provided small glass coaster for this purpose.)

 

Housekeeping

 

CCI operates as a traditional B&B, therefore your room will not be cleaned or towels changed unless your stay is longer than 3 nights. If your stay is longer than 3 nights, fresh towels will be provided, bathroom and bedroom trash emptied. Fresh sheets are provided at the end of a week’s stay.)

 

Security

 

Keys to the front door are provided to guests upon check in. Bedroom doors can only be locked from within. To protect your valuables please lock them in your luggage or your car when you are out of your room during the day or evening. (This is only an Innkeeper precaution to protect guests not a policy developed from past occurrences.)

 

Thanks so very much for your cooperation! We hope you enjoy your stay at Crossroads Country Inn.